Shipping Policy
Effective Date: March 7, 2025
At Streetglowciteino, we aim to provide a smooth and efficient shipping experience for all our customers. We understand that receiving your automotive products on time is important, and we strive to ensure that your order arrives promptly and in perfect condition. Below is an overview of our shipping policy:
Processing Time:
- All orders are processed within 2-5 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Methods:
- Standard Shipping: Estimated delivery time of 5-7 business days (depending on your location).
- Expedited Shipping: Estimated delivery time of 2-3 business days.
- Overnight Shipping: Available upon request for urgent orders, delivered within 1 business day.
Please note that delivery times are estimates, and actual delivery times may vary depending on the carrier and your location.
Shipping Costs:
- Shipping fees are calculated at checkout based on the weight, size of the items, and the delivery address.
- Free Shipping may be available for orders over a specific amount. Please check our website for eligibility and promotional offers.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
Order Tracking:
- Once your order has been shipped, you will receive an email with tracking information so that you can track your package online.
- Please allow 24-48 hours for tracking information to be updated by the carrier.
Lost or Damaged Shipments:
- Streetglowciteino is not responsible for lost or damaged packages once they have been handed over to the carrier. However, we will assist you in resolving any issues related to lost or damaged items by working with the shipping carrier.
- If your order arrives damaged, or you suspect it has been lost in transit, please contact us immediately at info@streetglowciteino.com or call us at 714-744-7778. We will work with you to resolve the situation promptly.
Shipping Restrictions:
- At this time, we only offer shipping within the United States. We do not currently ship internationally but plan to expand our shipping options in the future.
Address Accuracy:
- Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for any delays or shipping issues caused by an incorrect or incomplete address.
- If you need to update your shipping address after placing your order, please contact us as soon as possible to ensure that the change can be made before your order is processed.
Customer Service:
If you have any questions or need further assistance with shipping, please don’t hesitate to reach out to our customer service team at info@streetglowciteino.com or call us at 714-744-7778.
Thank you for shopping with Streetglowciteino! We look forward to delivering your automotive products quickly and securely.